FAQs
Frequently Asked Questions
Q: Does The Candle Company use lead wicks?
A: There has been a good deal of recent coverage in the media regarding possible health issues relating to candles containing lead wicks, some of which has unfortunately been confusing or misleading. In order to eliminate any concern or confusion on the part of our guests and consumers in general, THE CANDLE COMPANY WOULD LIKE TO ASSURE YOU THAT THE CANDLE COMPANY DOES NOT SELL CANDLES WITH LEAD WICKS IN ANY OF OUR CANDLE PRODUCTS. Moreover, the National Candle Association, strongly supports the Consumer Products Safety Commission’s recent work toward banning the use of leaded wicks.
Q: Soy Wax vs. Regular Wax?
A: Soy wax offers a clean-burning alternative to paraffin. It is an entirely vegetable based wax that is environmentally sound and healthy for your home. There are a host of reasons to choose soy, and now you know! The best reason, however, is that soy is the best value and the best product for YOU!
-Soy wax candles emit little soot, and no petro-carbon soot.
-They burn up to 30% to 50% longer than paraffin candles.
-Pricing of soy wax candles is comparable to paraffin candles.
-Soy wax candles burn cleaner than 100% beeswax candles.
-Soybeans are a renewable resource.
-Soy wax is water soluble, and cleans up easily with soap and water.
-Our wax meets Vegan criteria.
-Soy wax opens up a new market for the farming community
Q: How can I keep my candles looking their best?
A: Candles will discolor or fade when they are exposed to intense light for extended periods. We do not recommend displaying your candles for long periods in direct sunlight, fluorescent lighting or other strong illumination. Wax will soften in temperatures over 80 degrees Fahrenheit. This may cause taper candles to bend or negatively affect the quality of your candles. Store your candles in a cool, dry place.
Q: Why do candle wicks sometimes become mushroom shaped?
A: When the candle is consuming wax more quickly than the flame can burn completely, carbon deposits may develop. This will most likely occur when the wick needs to be trimmed. Blow out the flame, trim off the wick and carbon deposit and relight. Do not allow the wick trimmings or other materials to fall into the wax pool.
Q: Do you have a candle that “eats” smoke or cooking odors?
A: Mostly of our fragranced candles will cover smoke or cooking odors. There is no magic ingredient that will make one candle more effective than others, though one of our stronger fragrances may work more quickly to cover the odor.
Q: Can I refill my jar candle when it is empty? Do you recycle the empty jars?
A: Because glass weakens as it accumulates bumps and scratches from use, we do not recommend refilling our jars for re-use as a candle. However, they make terrific holders for all kinds of things around your home: buttons, nails, cotton balls, potpourri, seashells … whatever small collections you may want to display. Additionally, most local recycling agencies will accept empty candle jars with other glass jars.
Q: How do I use Tarts Wax Melts?
A: Tarts offer you exceptional home fragrancing without the mess of traditional simmering potpourri. Place Tarts in the top of a dry potpourri burner and never add water. Light one of the unscented Tarts Warmers (never use scented tea lights) for a controlled low flame made especially for potpourri burners. When melted, the wax potpourri will release its wonderful fragrance. You can also mix different fragrances together to create your own unique blend of aromas.
Q: Are Tapers dripless?
A: Our tapers are produced to be as dripless as a candle can be. Always trim the taper wick to one-eighth to one-quarter inch before lighting. This will reduce the chances of your candle dripping. The outside coating is slightly harder than the wax on the inside. While the candle is burning, this outer shell produces a barrier to dripping in most situations. Exposing the taper to significant drafts and heat sources or not placing the candle perfectly straight in the holder may weaken the outer shell. If the outer shell weakens, dripping could occur.
Q: How can I remove candle wax from fabric?
A: Whenever available, we suggest that you consult the laundering instructions provided by the manufacturer of the tablecloth or other fabric. Professional cleaners are also valuable sources of information. If attempting to clean the item yourself, it is important to allow the wax to completely harden. Once hard, gently chip away the larger pieces of wax from the fabric. After much of the wax has been removed, run hot water through the fabric. Citrus-based or oil-based cleaners are the most effective in removing stains.
Q: Why are some fragrances discontinued?
A: Consumer tastes change over time. As a result certain fragrances may decline in popularity to the point that it is no longer feasible to continue Selling them.
Q: If I wanted to use my empty Candle jar for storage, how can I remove the metal wick base?
A: This is a relatively easy process. Once all wax is removed, simply pour in enough rubbing alcohol to cover the base and allow the jar to sit for a few days. The rubbing alcohol should soften the glue and release the base. It is important that you allow the rubbing alcohol time to work and that you don’t pry at the base with your hand or any object.
Q: Why does it say to discontinue using the candle when a half inch of wax remains?
A: The glass can get hot on the bottom as the flame nears the base of the jar and most of the wax has been consumed. When this instruction is followed the glass will not get too hot. For your safety, we also recommend burning all candles on heat resistant surfaces, such as a plate or trivet.
Q: How will my products be shipped?
A: Most orders will be processed within one to two business days if product is in stock. Please add from three to eight business days for typical UPS delivery depending upon the zone to which the package will be shipped. If you require faster delivery, please call our customer service department (1-609-304-1084) to ask about Next Day or Second Day shipping.
Q: Does The Candle Company have a return policy?
A: Yes – The Candle Company Candle takes great pride in the quality of craftsmanship and, most importantly, your satisfaction with your purchase. All of our products are backed by our 100% Satisfaction Guarantee. If you still have the merchandise, please feel free to return it to any The Candle Company Candle store or send it to us at: The Candle Company Candle Sales Returns, PO Box 1118, Ocean City NJ. We will send you a full refund with proof of purchase or a replacement if that is what you prefer.
